DELIVERY AND RETURNS

ALL ITEMS WILL BE SENT FIRST CLASS,  VIA THE ROYAL MAIL, OR BY COURIER. LARGE LETTER DELIVERIES WILL BE £2.10

ERSTWILDER AND ELIE BEAUMONT ORDERS AND OTHER SMALL PARCEL DELIVERIES, WILL BE CHARGED AT £3.90 FOR SMALL PARCEL SHIPPING.

THERE IS ALSO AN EXPRESS SERVICE FOR GUARANTEED NEXT DAY DELIVERY (THIS DOES NOT INCLUDE ORDERS PLACED ON FRIDAY OR SATURDAY). THIS IS £6.95.

ORDERS OVER £60 ARE FREE.

LOST/DAMAGED ORDERS.  WE WILL IF POSSIBLE REPLACE THE ITEM, IF NOT AVAILABLE A FULL REFUND WILL BE ISSUED. 

 

WORLDWIDE

PLEASE NOTE AS OF 1.7.21 VAT AND EU LAWS CHANGED.  PLEASE CHECK YOUR EU COUNTRY AS ADDITIONAL TAX AND CUSTOMS WILL BE CHARGED.  WE ARE EXPERIENCING CUSTOMS DELAYS WITH IRELAND, FRANCE, SPAIN, PORTUGAL, AND GERMANY.

ITEMS SENT TO EUROPE WILL BE SENT ROYAL MAIL INTERNATIONAL SIGNED FOR AND WILL BE £9.65, ERSTWILDER AND ELIE BEAUMONT WILL BE £10.90. THIS SERVICE REQUIRES A SIGNATURE ON RECEIPT AND CAN BE TRACKED THROUGHOUT ITS JOURNEY.  

ITEMS SENT WORLDWIDE (EXCLUDING EUROPE) WILL BE SENT ROYAL MAIL INTERNATIONAL TRACKED AND SIGNED AND WILL BE £13.  THIS SERVICE REQUIRES A SIGNATURE AND CAN BE TRACKED THROUGHOUT ITS JOURNEY - SOME COUNTRIES SIGNATURE IS NOT AN OPTION.

WE AIM TO DESPATCH ALL ORDERS WITHIN 48 HOURS. IF IT IS LIKELY TO TAKE LONGER THEN WE WILL LET YOU KNOW, ALTHOUGH THIS IS UNCOMMON. 

WE ENDEAVOUR TO KEEP ADEQUATE STOCK OF ALL ITEMS LISTED ON OUR WEBSITE, HOWEVER IN THE EVENT OF AN ITEM BEING OUT OF STOCK YOU ARE ENTITLED TO CHOOSE EITHER TO WAIT UNTIL IT ARRIVES BACK IN STOCK, OR TO CANCEL YOUR ORDER. IF AN ITEM YOU ORDER SHOULD BE OUT OF STOCK WE WILL ADVISE YOU AS SOON AS POSSIBLE.
ALL PAYMENTS MUST BE RECEIVED AND AUTHORISED BEFORE SHIPMENT.

RETURNS

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN THE ITEM OR ITEMS TO US IN THEIR ORIGINAL, UNWORN CONDITION WITHIN 14 DAYS OF RECEIPT (WITHIN 21 DAYS OF RECEIPT FOR INTERNATIONAL CUSTOMERS) . PLEASE NOTE THAT YOUR RETURN SHOULD BE RECEIVED BY US WITHIN THIS PERIOD. ONCE RECEIVED WE WILL REIMBURSE YOU.  PLEASE NOTE WE DO NOT ACCEPT RETURNS OF EARRINGS.

IF YOU SHOULD RECEIVE A FAULTY OR DAMAGED ITEM, PLEASE NOTIFY US WITHIN SEVEN DAYS. WE WILL NOT PROCESS CLAIMS FOR GOODS RECEIVED AS FAULTY AFTER THIS PERIOD OF TIME.

OUR RETURNS ADDRESS IS :-

PICCADILLY LILY
11 PARK ROAD
SHERINGTON
BUCKS
MK16 9PF