DELIVERY AND RETURNS

 WITH THE CURRENT UK LOCKDOWN WE ARE STILL SENDING ORDERS REGULARLY,  MOST ORDERS GO OUT WITHIN 24 HOURS BUT DEFINITELY WITHIN 48 HOURS.  THERE ARE STILL SOME DELAYS WITH BOTH ROYAL MAIL AND COURIERS.

ALL ITEMS WILL BE SENT FIRST CLASS,  VIA THE ROYAL MAIL, OR BY COURIER. POSTAGE UNDER £60 WILL BE £1.99.

ERSTWILDER ORDERS WILL BE CHARGED AT £2.90 - WE HAVE BEEN EXPERIENCING ISSUES WITH ERSTWILDER ORDERS AND ARE LOOKING INTO THIS. 

ORDERS OVER £60 ARE FREE.

LOST/DAMAGED ORDERS.  WE WILL IF POSSIBLE REPLACE THE ITEM, IF NOT AVAILABLE A FULL REFUND WILL BE ISSUED.

 

WORLDWIDE

ITEMS SENT TO EUROPE WILL BE SENT ROYAL MAIL INTERNATIONAL SIGNED FOR AND WILL BE £9.65. THIS SERVICE REQUIRES A SIGNATURE ON RECEIPT AND CAN BE TRACKED THROUGHOUT ITS JOURNEY.  

ITEMS SENT WORLDWIDE (EXCLUDING EUROPE) WILL BE SENT ROYAL MAIL INTERNATIONAL TRACKED AND SIGNED AND WILL BE £13.  THIS SERVICE REQUIRES A SIGNATURE AND CAN BE TRACKED THROUGHOUT ITS JOURNEY - SOME COUNTRIES SIGNATURE IS NOT AN OPTION.

WE AIM TO DESPATCH ALL ORDERS WITHIN 48 HOURS. IF IT IS LIKELY TO TAKE LONGER THEN WE WILL LET YOU KNOW, ALTHOUGH THIS IS UNCOMMON. 

WE ENDEAVOUR TO KEEP ADEQUATE STOCK OF ALL ITEMS LISTED ON OUR WEBSITE, HOWEVER IN THE EVENT OF AN ITEM BEING OUT OF STOCK YOU ARE ENTITLED TO CHOOSE EITHER TO WAIT UNTIL IT ARRIVES BACK IN STOCK, OR TO CANCEL YOUR ORDER. IF AN ITEM YOU ORDER SHOULD BE OUT OF STOCK WE WILL ADVISE YOU AS SOON AS POSSIBLE.
ALL PAYMENTS MUST BE RECEIVED AND AUTHORISED BEFORE SHIPMENT.

RETURNS

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN THE ITEM OR ITEMS TO US IN THEIR ORIGINAL, UNWORN CONDITION WITHIN 14 DAYS OF RECEIPT (WITHIN 21 DAYS OF RECEIPT FOR INTERNATIONAL CUSTOMERS) . PLEASE NOTE THAT YOUR RETURN SHOULD BE RECEIVED BY US WITHIN THIS PERIOD. ONCE RECEIVED WE WILL REIMBURSE YOU.  PLEASE NOTE WE DO NOT ACCEPT RETURNS OF EARRINGS.

IF YOU SHOULD RECEIVE A FAULTY OR DAMAGED ITEM, PLEASE NOTIFY US WITHIN SEVEN DAYS. WE WILL NOT PROCESS CLAIMS FOR GOODS RECEIVED AS FAULTY AFTER THIS PERIOD OF TIME.

OUR RETURNS ADDRESS IS :-

PICCADILLY LILY
11 PARK ROAD
SHERINGTON
BUCKS
MK16 9PF